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At Bali Proposals, every event is individually planned and prepared based on the client's selected date, venue, décor, services, vendors, and requirements. Once a booking is confirmed, we immediately begin allocating staff, reserving vendors, blocking the event date, arranging transportation, purchasing materials, coordinating venues, and preparing customised elements.
For this reason, all bookings are subject to the following strict Cancellation & Refund Policy.
A booking is considered confirmed once Bali Proposals receives any advance payment, deposit, partial payment, or full payment from the client.
By making payment, the client confirms acceptance of the quotation, booking details, Terms & Conditions, and this Cancellation & Refund Policy.
All advance payments, deposits, instalments, and other payments made to Bali Proposals are strictly non-refundable once received.
Payments are used to reserve the event date, secure vendors, allocate staff, arrange logistics, purchase materials, reserve venues, and begin event preparation.
A refund will not be provided simply because the client changes their plans after confirming the booking.
If the client cancels the event for any reason after booking confirmation, all amounts already paid will be forfeited and will not be refunded.
This applies regardless of how far in advance the cancellation is made.
Cancellation reasons include, but are not limited to:
Clients are strongly encouraged to obtain suitable travel and event insurance where appropriate.
Cancellation of the event does not necessarily remove the client's obligation to pay costs already committed on their behalf.
If Bali Proposals has made non-refundable commitments to venues, hotels, restaurants, photographers, videographers, musicians, transportation providers, florists, decorators, or other third-party vendors exceeding the amount already paid by the client, the client may remain responsible for those committed costs.
Rescheduling is not an automatic right and is entirely subject to approval and availability by Bali Proposals and the relevant third-party vendors.
Where Bali Proposals agrees to a date change:
Any payment already made will remain non-refundable.
If the requested new date is unavailable, the booking will be treated as a client cancellation and no refund will be provided.
Bali Proposals reserves the right to limit the number of rescheduling requests.
Repeated date changes may attract additional administrative, venue, transportation, vendor, staffing, or planning charges.
Bali Proposals may refuse further rescheduling if repeated changes make delivery of the event commercially or operationally impractical.
The client acknowledges that beach, cliff, garden, villa, waterfall, rooftop, and other outdoor events are subject to weather conditions.
Weather conditions are outside the control of Bali Proposals.
Rain, wind, cloudy skies, high tides, low tides, waves, humidity, heat, changes in sunset visibility, lack of sunset, or other natural conditions do not qualify the client for a refund, discount, credit, or compensation.
If rain occurs before or during an outdoor event, Bali Proposals may, where reasonably possible:
These alternatives are subject to availability and cannot be guaranteed.
If the client refuses an available alternative and chooses not to proceed, the booking will be treated as a client cancellation and no refund will be provided.
Once our team has:
the event will be treated as having commenced operationally.
No refund will be provided if the event is subsequently cancelled, delayed, interrupted, shortened, or abandoned due to weather, client circumstances, access restrictions, or other circumstances outside the direct control of Bali Proposals.
Bali Proposals may arrange events at beaches, resorts, hotels, restaurants, beach clubs, villas, cliffs, gardens, and other venues operated by third parties.
Bali Proposals is not responsible for decisions made by venue owners, government authorities, security teams, hotels, resorts, landowners, beach management, local communities, or other third parties.
This includes:
Where reasonably possible, Bali Proposals may suggest an alternative arrangement.
No refund will be provided solely because the original venue becomes unavailable for reasons outside our control.
Any additional cost of an alternative venue or arrangement must be paid by the client.
Photography, videography, musicians, restaurants, transportation, hotels, venues, cakes, entertainment, fireworks, floral suppliers, and certain other services may be provided by independent third-party vendors.
Once a vendor has been booked or payment has been committed, the vendor's fee is non-refundable unless the vendor specifically agrees otherwise.
Bali Proposals is not required to refund money that has already been paid or committed to third parties.
All customised or specially ordered items are strictly non-refundable.
This may include:
Once ordered, purchased, produced, prepared, or reserved, these items cannot be cancelled for a refund.
Clients are responsible for arriving on time for photography and videography services.
If the client arrives late, the photographer or videographer may still finish at the originally scheduled completion time.
Unused photography or videography time caused by client lateness is non-refundable.
Bali Proposals is also not responsible for reduced photo or video opportunities caused by weather, darkness, rain, late arrival, venue restrictions, or circumstances outside our control.
Clients must arrive at the agreed location at the agreed time.
Late arrival may result in:
No refund or price reduction will be provided due to the client's late arrival.
Any additional overtime charges must be paid by the client.
Failure to attend the event without prior notification will be considered a no-show.
A no-show results in 100% forfeiture of all payments.
No refund, rescheduling credit, or compensation will be provided.
Clients are responsible for ensuring they remain contactable through the telephone number, WhatsApp number, email address, or other communication method provided during booking.
Bali Proposals will not be responsible for delays, missed events, or failed coordination caused by the client's failure to respond or provide accurate contact information.
No refund will be issued in such circumstances.
Any changes requested after booking confirmation are subject to availability and additional charges.
This includes changes to:
A reduction in the number of services requested after confirmation does not automatically reduce the booking price or create an entitlement to a refund.
If the client chooses to remove a service from a confirmed booking after it has already been reserved, ordered, or allocated, no refund is guaranteed.
Bali Proposals reserves the right to retain the amount allocated to that service to cover vendor commitments, planning costs, and administrative expenses.
Bali Proposals will not be liable for cancellation, interruption, postponement, delay, relocation, or modification of an event caused by circumstances outside our reasonable control.
These circumstances may include, without limitation:
Such circumstances do not automatically entitle the client to a refund.
Where reasonably possible, Bali Proposals may offer rescheduling, relocation, substitution, or another practical solution.
Any additional costs will be payable by the client.
If Bali Proposals cancels the confirmed event solely because of circumstances directly within our control and we are unable to provide a reasonable replacement, alternative service, or rescheduled date, the client's remedy will be limited to a refund of the amount actually received by Bali Proposals for the affected service.
Any amount already paid to or retained by third-party vendors may remain subject to those vendors' policies.
Bali Proposals will not be responsible for indirect costs such as flights, hotels, transportation, visa expenses, accommodation, lost income, travel expenses, or consequential losses.
Certain flowers, décor materials, props, candles, fabrics, accessories, or other elements may occasionally become unavailable.
Bali Proposals reserves the right to substitute unavailable items with alternatives of similar appearance, style, function, or value.
Minor variations between reference photographs and the final setup will not constitute grounds for cancellation, refund, compensation, or dispute.
Images provided through our website, Instagram, WhatsApp, catalogue, or other channels are intended as references.
Because every event takes place in different lighting, weather, tide, venue, and natural surroundings, the exact appearance of the final setup may vary.
Colour shades, flower availability, placement, lighting, candle arrangements, spacing, and other minor visual details may differ.
Such differences are not grounds for a refund.
Bali Proposals reserves the right to stop or refuse services where a client or guest behaves in an abusive, threatening, violent, illegal, unsafe, or highly disruptive manner.
In such circumstances, the booking may be terminated immediately and no refund will be provided.
The client may be held financially responsible for loss or damage to Bali Proposals equipment, décor, props, furniture, lighting, signage, or other materials caused by the client or their guests.
Where Bali Proposals expressly approves a refund in writing, any applicable:
may be deducted from the refund.
Refund processing times depend on banks and payment providers and cannot be guaranteed by Bali Proposals.
Clients are requested to contact Bali Proposals directly regarding any payment concern before initiating a chargeback or payment dispute.
By making payment, the client acknowledges the non-refundable nature of the booking and agrees that cancellation after services, reservations, vendor commitments, or preparation have commenced does not automatically constitute grounds for reversing the payment.
Bali Proposals reserves the right to provide booking confirmations, quotations, communication records, vendor reservations, photographs, invoices, and other relevant documentation to banks or payment processors in response to payment disputes.
Refunds, where specifically approved, will not normally be provided in cash and may be returned through the original or another mutually agreed payment method.
No verbal statement, WhatsApp conversation, phone conversation, or informal communication will override this Cancellation & Refund Policy unless an exception is expressly confirmed in writing by an authorised representative of Bali Proposals.
By making any payment to Bali Proposals, the client confirms that they:
The person making the booking is responsible for ensuring that all relevant members of their party understand the applicable booking conditions.
Any request for cancellation, rescheduling, credit, exception, or refund will be reviewed based on the circumstances of the booking.
To the fullest extent permitted by applicable law, the final decision regarding any discretionary refund, credit, or rescheduling request will remain with Bali Proposals.
Bali Proposals
Proposal Planning & Romantic Experiences in Bali
Beach • Cliff • Villa • Waterfall • Private Venue Proposals
Trusted by Couples from Australia, India, Singapore, Malaysia, Indonesia, Japan, South Korea, China, Hong Kong, Taiwan, Thailand, the Philippines, Vietnam, New Zealand, the USA, Canada, the UK, Ireland, Italy, France, Germany, Spain, Portugal, Switzerland, the Netherlands, Belgium, Austria, the UAE, Saudi Arabia, Qatar, Kuwait, Bahrain, Oman, South Africa, Brazil, Mexico & Couples from Around the World.
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